FAQ's

Ordering Questions

I think I have a duplicate order. What do I do?

Each confirmed order will received its own confirmation email/receipt. Please review your email so you can see if in fact you have placed a duplicate order. If you are still unsure, please email us at Watches@BrunoMagli.com with your last name, last 4 digits of the credit card used to place the order and one of our customer service representatives will be glad to assist.

 

I received a declined transaction error message. Why? What can I do to fix it so I can get the deal?

A declined transaction message may occur for several reason including an expired credit card/incorrect billing zip code/system error. Please try placing the order again while taking extra care to ensure your credit card and address information is 100% correct.

 

I made a typo on my email and didn’t get an email receipt. How do I fix/change it on my order?

Please email us at Watches@BrunoMagli.com with your last name, last 4 digits of the credit card used to place the order, and the correct email address and we will be glad to email you a copy of your receipt.

 

The watch I wanted is sold out. Will you be getting in more stock at this great deal price?

Unfortunately due to the nature of this deal, we have limited quantities for each watch and cannot guarantee that more quantity will become available. Please sign up for an email alert in case your watch comes back in stock. This email sign up can be found on the “sold out” product page.

 

Post Purchase Questions

When will my order ship?

All order placed today (Tuesday 1/16) will begin shipping on Wednesday 1/17. Please understand that due to the volume of this sale, it will take a few days until all orders have shipped out. Rest assured that all order will ship as quickly as possible and you will be able to track your package from our warehouse straight to your door!

 

Where do orders ship from?

All orders ship from our warehouse in NYC

 

How do I track my order?

Included in your original confirmation email that you received when you placed your order, there is a special link that will allow you to see your tracking number. You can copy this tracking number and enter it on USPS.com where you will be able to see the package location and estimated delivery date. Please note this tracking number is generated before the package leaves our warehouse and will NOT show any status or movement until the package has been picked up and scanned by the carrier. This can take up to 24 hours from when the package is picked up, please be patient.

 

How do I log in to view my order details?

Included in your original confirmation email that you received when you placed your order, there is a special link that will allow you to view your order details.

 

How do I update the shipping address on my order?

Once your order has been placed and confirmed (with a tracking number provided), it moves into the fulfillment stage where we are not able to make any address changes. Once you have your tracking number, you may call the carrier and ask them to reroute the package to your updated address.

 

I ordered the wrong quantity of item, how do I change it?

Once your order has been placed and confirmed (with a tracking number provided), it moves into the fulfillment stage where we are not able to make any quantity changes. If you’d like to order additional quantity of an item, please place a new additional order.

 

My watch arrived broken, what should I do?

We take great care to ensure that all shipments are packaged properly but unfortunately damage in transit can occur. Please email us at Watches@BrunoMagli.com and we will be glad to assist you.

 

I received a watch that is different from what I ordered!

Please review your original confirmation email where you can see a description and model number of the watch(es) you ordered. On the underside of the watch, there is a model number which should match the model number in the confirmation email. In the rare event this is not the case, please email us at Watches@BrunoMagli.com and we will be glad to assist you.

 

Product Questions

 

Where these watches made and what are the materials?

The watches included in today’s special Jill’s Steals and Deals offering have been manufactured in the Far East using Swiss Watch Movements. All watches are built with surgical grade stainless steel and many of these watches feature fine Italian Leather straps. Please reference each individual watch page for the specific details.

 

Does my watch include a warranty?

Yes, each Bruno Magli watch includes a 2 year manufacturer’s warranty!

 

Where can I find an instruction manual for my watch?

An instruction manual has been included in your gift box!

 

Will this watch fit my wrist? Can the strap/bracelet be sized for a smaller wrist?

Yes! All of our leather strap watches have been manufactured with a range of hole sizes to allow an adjustable fit. Our bracelet watches include extra links to accommodate all wrist sizes. You may remove links from the bracelet to allow for a customizable perfect fit as well. We recommend that a jeweler preform this task as to avoid scratching the stainless steel finishing on your timepiece.

 

Is my watch water resistant?

Yes! Every watch is water resistant to a minimum of 30 meters/99 feet. Please reference each individual watch page for its specific details.

 

I’d like buy this watch as a gift. Does the watch ship with a gift box?

Absolutely! All of our timepieces ship in our signature Bruno Magli gift box.